Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of the Publano platform operated by Koya Labs, Stockholm, Sweden("Publano", "we", "us", "our"), available at https://app.publano.com and any related services (collectively, the "Service"). Koya Labs is a registered business name of our company; our full registered entity, company number, and address are set out on our Company Details page.

By creating an account or using the Service, you agree to be bound by these Terms, our Privacy Policy, and, where we process personal data on your behalf, our Data Processing Agreement. If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

Business use only. The Service is offered solely to businesses, agencies, and professionals for purposes related to their trade, business, or profession. By using the Service you represent that you are acting in a business capacity and not as a consumer. The Service is not intended for, or directed to, consumers.

If you do not agree to these Terms, do not use the Service.

2. Description of Service

Publano is a social media management platform designed for agencies and businesses. The Service allows users to:

• Connect and manage social media accounts and platform integrations
• Create, collaborate on, schedule, and publish content to connected platforms
• Manage client workspaces, team members, and approval workflows
• Plan content calendars and campaign strategies
• View performance reporting and analytics
• Export branded reports

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice where possible.

3. Accounts and Workspaces

3.1 Account registration

You must provide a valid email address to create an account. You are responsible for maintaining the security of your account and for all activity that occurs under it. You must notify us immediately at [email protected] if you suspect unauthorised access to your account.

3.2 Workspaces

The Service is organised around workspaces. Each workspace has an owner and may have additional members with assigned roles. Workspace owners are responsible for their workspace's content, connected accounts, and the actions of all members within their workspace.

3.3 Account eligibility

You must be at least 18 years old and acting in a business or professional capacity to create an account. By using the Service you represent that you meet these requirements.

4. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party rights
• Publish content that is unlawful, defamatory, harassing, abusive, fraudulent, or obscene
• Infringe intellectual property rights of any party
• Distribute spam, malware, or any harmful code
• Attempt to gain unauthorised access to any system or account
• Scrape, crawl, or extract data from the Service by automated means without our written consent
• Circumvent, reverse engineer, or tamper with any security feature of the Service
• Resell, sublicense, or otherwise exploit the Service without our prior written consent
• Use the Service in any way that could damage, disable, or impair its operation

You are solely responsible for all content you publish through the Service and for complying with the terms of service and community guidelines of each connected third-party platform.

5. Third-Party Platform Integrations

The Service integrates with third-party platforms including Meta (Instagram and Facebook), LinkedIn, TikTok, YouTube, and Google services. By connecting these platforms you agree to comply with their respective terms of service and developer policies in addition to these Terms.

We are not responsible for the availability, accuracy, or policies of third-party platforms. Changes to third-party APIs or policies may affect the functionality of the Service, and we cannot guarantee uninterrupted integration with any external platform.

You are responsible for ensuring that your use of connected platform data through the Service complies with each platform's terms, including restrictions on data use, storage, and sharing.

6. Content and Intellectual Property

6.1 Your content

You retain all ownership rights to the content you create, upload, or publish through the Service ("Your Content"). By submitting content to the Service, you grant us a limited, non-exclusive, worldwide, royalty-free licence to store, process, and transmit Your Content solely as necessary to provide the Service.

6.2 Our intellectual property

Publano and all related software, designs, trademarks, and content are the exclusive property of Koya Labs. Nothing in these Terms grants you any right to use our name, logo, or branding without our prior written consent.

6.3 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free licence to use that feedback without restriction or compensation to you.

7. Plans, Billing, and Payment

7.1 Plans

The Service is offered under multiple subscription plans with different feature sets and usage limits. Details of current plans and pricing are available within the Service. We reserve the right to change plan pricing with at least 30 days' notice.

7.2 Payment

Subscription fees are billed in advance on a recurring basis. Payments are processed by our third-party payment processor, Adyen N.V.; we do not store your full card details. All fees are non-refundable except as required by applicable law or as explicitly stated in these Terms. Failure to pay may result in suspension or termination of your account.

7.3 Taxes

You are responsible for all applicable taxes, levies, and duties associated with your use of the Service. We will add VAT or similar taxes where required by law.

7.4 Free trials and promotions

We may offer free trials or promotional pricing at our discretion. We reserve the right to modify or discontinue such offers at any time.

8. Suspension and Termination

8.1 Termination by you

You may cancel your account at any time by contacting us at [email protected]. Cancellation takes effect at the end of the current billing period. No refunds are issued for unused portions of a billing period unless required by law.

8.2 Termination by us

We may suspend or terminate your account immediately if you materially breach these Terms, engage in conduct that poses a risk to the Service or other users, fail to pay fees when due, or if required by law. Where practicable, we will give you advance notice and an opportunity to remedy the breach.

8.3 Effect of termination

Upon termination, your right to use the Service ceases immediately. We will retain your data for 30 days after termination to allow you to request an export, after which it will be deleted in accordance with our Privacy Policy. Content already published to third-party platforms is not affected and must be managed directly through those platforms.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant that content published through the Service will reach its intended audience or achieve any particular result on connected platforms.

Social media platform APIs and algorithms are outside our control. We are not responsible for changes to third-party platform behaviour, reach, engagement, or policy that affect your results.

AI-generated content.The Service includes optional AI features that produce draft captions, plans, and briefs. AI output may be inaccurate, incomplete, or unsuitable and is provided as a draft only. You are solely responsible for reviewing, editing, and approving any AI output before it is published, and for ensuring it is accurate, lawful, non-infringing, and compliant with each platform's rules. We make no warranty as to AI output and are not liable for its use.

The Service does not provide legal, financial, marketing, or other professional advice, and nothing in the Service should be relied upon as such.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, KOYA LABS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID US FOR THE SERVICE IN THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Nothing in these Terms excludes or limits our liability where it cannot be excluded or limited under applicable law — including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for gross negligence or wilful misconduct. Where a limitation is found unenforceable, our liability is limited to the maximum extent permitted by law.

11. Indemnification

You agree to indemnify, defend, and hold harmless Koya Labs and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Service; (b) Your Content; (c) your violation of these Terms; or (d) your violation of any third-party rights or applicable law.

12. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of Sweden, without regard to its conflict of law provisions. The UN Convention on Contracts for the International Sale of Goods does not apply.

Any dispute arising out of or in connection with these Terms shall first be addressed through good-faith negotiation between the parties. If it is not resolved within 30 days of written notice, it shall be submitted to the exclusive jurisdiction of the Stockholm District Court (Stockholms tingsrätt) as the court of first instance. Because the Service is provided on a business-to-business basis, consumer dispute-resolution mechanisms do not apply.

13. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date and notify you by email at least 14 days before the changes take effect. Your continued use of the Service after that date constitutes acceptance of the revised Terms.

If you do not agree to the revised Terms, you may cancel your account before the changes take effect.

14. General

14.1 Entire agreement

These Terms, together with our Privacy Policy and Data Processing Agreement, constitute the entire agreement between you and Koya Labs regarding the Service and supersede all prior agreements.

14.2 Severability

If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

14.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

14.4 Assignment

You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

14.5 Force majeure

We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including natural disasters, government actions, internet outages, or third-party service failures.

15. Contact

For questions about these Terms, contact us at: